Sales Admin & CRM Executive

Position: Sales Admin & CRM Executive

Sector: Cosmetics – Dermocosmetics

Location:  Istanbul Europe - Bakırköy

Employment type: Full time – on site

Contract type: permanent

As the operational consultant for the France-based Laboratoires SVR, a leading dermocosmetics company, we are seeking a Sales Admin & CRM Executive to join our Istanbul Bakırköy office. The selected candidate will report directly to the General Manager and CFO and will play a key role in optimizing customer relationship management (CRM) and enhancing sales processes.

Job description

The Sales Manager & CRM Specialist will be responsible for optimizing CRM processes, improving sales efficiency, and leveraging data analytics to support strategic decision-making. This role requires close collaboration with the sales team to ensure the effective use of CRM systems while developing initiatives to enhance customer satisfaction. The main responsibilities include:

CRM System Management & Optimization

• Oversee the management, updating, and integration of CRM systems into business processes.
• Provide training and support to sales and marketing teams for the effective use of CRM.
• Conduct regular data integrity checks and propose improvements.

Customer Relations & Sales Coordination

• Work closely with the sales team to track customer interactions and enhance customer retention.
• Analyze customer feedback and complaints to develop solution-oriented strategies.
• Conduct customer segmentation and targeting to implement personalized sales strategies.

Data Analysis & Reporting

• Prepare and present monthly/quarterly sales performance reports to management.
• Analyze customer behavior and sales trends to provide strategic recommendations to the marketing and sales teams.
• Regularly update and analyze customer data.
• Identify sales opportunities using CRM data and guide the sales team accordingly.

Process Improvement & Strategy Development

• Identify inefficiencies in sales and customer management processes and propose solutions.
• Contribute to automation and digital transformation initiatives.
• Evaluate new technologies and CRM modules to enhance customer experience.

Required qualifications

• Bachelor’s degree in Business Administration, Marketing, Economics, or a related field.
• Minimum 5 years of experience in CRM systems and sales management.
• Familiarity with Microsoft Dynamics 365 ERP is preferred (integration process involved).
• Experience in the dermocosmetics or retail sector is an advantage.
• Proactive, results-driven, and detail-oriented work discipline.
• Strong expertise in CRM software (data analysis, reporting, automation).
• Proficiency in Microsoft Office, particularly Excel and Power BI.
• Strong skills in data analysis and dashboard creation.
• Analytical thinking and problem-solving abilities.
• Excellent communication and teamwork skills.
• For male candidates: Military service must be completed.
• Residing in or willing to relocate to the European side of Istanbul.
• Professional proficiency in English or French is preferred.

Please apply by e-mail with the customized subject

“ADV_ SDCRM_ENG_042025 Name, Surname” and send a resume with picture in English

Or apply here